BondNow gives residents the independence to stay connected with their families. Your CQC standing follows naturally.
It is 4pm on a Tuesday. Your care coordinator is in the middle of a handover when the care home phone rings — again. A family member wanting to know if their relative ate lunch. The call takes eight minutes. It is the fourth one today.
Meanwhile, your residents who want to call their families have to wait for a member of staff to help them with the floor phone. Either way, the family doesn't hear from them — and your team has lost another twenty minutes of care time.
Care homes must demonstrate they are facilitating meaningful connection — not just permitting visits. Evidence of active support is now required.
Connection becomes an admin task rather than an independent act — directly limiting resident autonomy and dignity.
Each reactive call takes 5–10 minutes of staff time that should be spent on care, not managing communication.
When families feel uninformed or disconnected, complaints create significant admin burden and are reviewed by CQC inspectors.
Outstanding care homes share one thing: residents and families feel genuinely connected. BondNow is how you make that real — every day, not just at inspection.
Care homes that communicate proactively attract more residents, retain them longer, and score higher in CQC inspections. BondNow is your evidence you are a people-first, well-led provider.
Families open the app and call. The device connects automatically. No front desk. No staff involvement. No waiting. The dependency on your team is removed entirely.
A family who feels close calls less, complains less, and arrives grateful rather than anxious. That shift happens without your team doing anything extra.
Family photos appear on the screen throughout the day — automatically. When family calls, the device answers. Your resident connects with the people they love on their own terms.
BondNow ships pre-configured. The admin logs in once and builds the shared circle of care — adding carers, family members, and coordinators. One group. One place.
Family photos appear on the screen automatically. When family calls, the device answers. No buttons. No confusion. No waiting for a carer to help.
Carers perform quiet virtual check-ins without entering the room. A face confirmed. A moment of reassurance — without a door opened or a routine interrupted.
Connected families complain less, trust more, and stay longer. That shift happens without your team doing anything extra — every single day.
Purchase BondNow devices directly and offer them to residents and families as part of your care home's offering. You set the price. You control the experience. Families see it as something your home provides — and your home stands out for it.
Recommend BondNow to families directly. They subscribe independently. You earn a referral fee for every active subscription — paid into a fund your care home controls. Reinvest it into resident activities, staff wellbeing, or whatever your team decides matters most.
Famileo is a good product. So are other photo-sharing platforms. But none of them answer the phone. BondNow closes the gap they all leave open — the moment a family member wants to hear their relative's voice, not just see a photo.
BondNow does not replace your photo-sharing platform. It closes the gap those platforms leave open.
Very. Care home staff log in once on the care home's shared tablet and can see every resident they support from one screen. Sharing an update takes less than a minute. No training session needed, no new process to learn. We provide a short remote onboarding session as standard and a dedicated support contact is available throughout your pilot period.
It replaces work rather than adding to it. Instead of fielding individual phone calls throughout the day, your team shares one update that every relevant family member receives simultaneously. Most care homes report saving 3 to 5 hours of staff time every week from week one.
Families call because they do not know what is happening. When you share a regular update — a photo from an activity, a note after a GP visit, a video from a birthday celebration — families receive the reassurance they need without needing to call. Proactive communication prevents reactive calls.
Yes. BondNow is registered with the ICO and a Data Processing Agreement is available on request. All resident and family data is stored securely, access is consent-based, and your team communicates through one controlled platform rather than informal channels.
Yes. Families access all updates through the BondNow app on their own phone. They can view photos, videos, and messages at any time. Multiple family members can be added to the same resident's circle, so the entire family stays informed without your team sending anything multiple times.
The 8-week pilot can begin within days of signup. We handle account setup, ship the device pre-configured, and provide a short onboarding session for your team. Most homes are fully operational and sharing updates on day one. No IT support required.
Every pilot includes a dedicated onboarding contact, access to our support team throughout the 8 weeks, and a review session at the end of the pilot to assess results. We want you to see the difference clearly before you make any commitment.
No setup fees. No long contracts. Just a free 8-week pilot with a dedicated onboarding team — so you can see the difference before you commit to anything.
